Sample Service Level Agreement Terms For A Warehouse

To be filled out by the key business stakeholder : <name here>

Please assess your requirements for the following service levels in the application area of: Warehouse

Change the N to the value you feel is required.

Minimum uptime requirement:

Some Database, used to drive the down-stream datamarts for business intelligence and corporate reporting, must have no greater an outage during peak work hours (from X:XX to X:XX GMT) of X minutes per month (does not include month end)
...dev provides list of databases and supported business functions...

Some Database, used to drive the down-stream datamarts for business intelligence and corporate reporting, must have no greater an outage during peak work hours (from X:XX to X:XX GMT) of X seconds per month during month end processing.
...dev provides list of databases and supported business functions...

Some Database, used to drive the down-stream datamarts for business intelligence and corporate reporting, must have no greater than X hours of planned downtime per week.
...dev provides list of databases and supported business functions...

Some Database, used to drive the down-stream datamarts for business intelligence and corporate reporting, must have data refreshed from the Pulse system of record, by start of day (X:XX GMT), Mon - Fri.

...dev provides list of databases and supported business functions...

              Some datamart, used to drive business intelligence model calculations,  must be able to process X concurrent business queries with an average run time of no more than X minutes.

...dev provides list of databases and supported business functions...

Some datamart, used to drive business intelligence model calculations,  must be able to import X petabytes of data per month.

...

Some analytics model, used to drive business intelligence decision support report,  must be able to calculate the default rate at a 90% accuracy.